One of the most crucial departments in any hotel is the human resource department. Having a knowledgeable human resource manager can mean the difference between a successful business versus a poorly run business. The human resources manager has control of the entire ambiance of the hotel. The basis of running a good hotel starts with its associates. This can make customers feel at home or just another place they have walked into to stay at night.
Having a position as a human resources manager is very essential, since there are many areas to consider. One area the manager has to focus on is hiring a reliable staff. This is a key role and is crucial to hiring vibrant and an energetic work force for the hotel. The staff is what creates that friendly environment. It is important to train your staff with real live people and not with machines. Having customer service experience is key to have a good staff.
Many people do not have hotel work, as a career goal in mind, so retaining employees is another hurdle human resource managers have to go through. A lot of time and effort is spent on training the personnel; the last thing the manager wants is that their associates resign in a short time. There are ways to avoid employees leaving. When human resource managers offer proper training and introduce incentive programs from time to time. It is helpful to conduct surveys with the associates, then the manager finds out the level of satisfaction the employees have. When your staff feels that they are appreciated, people tend to stay longer.
Another way the manager can retain the employees is advancement. It is critical for employees to receive the appropriate training so that they can be promoted within the company. For an employee to advance within the company help them get a sense of accomplishment. For a manager the cost of providing training maybe less expensive, whereas more time and energy can be spent trying to train and hire new people.
It is very important, that a human resource manager has an open door policy. This is where the staff knows they can come to the manager with any problems or issues they may encounter. This shows, no matter how busy the manager is; they are willing to take the time to listen to the problems. For a manager to have a policy like this in place, makes the staff feel comfortable in their work environment. If the staff is not happy in the workplace, their quality of service will reduce. This can be the cause for business loss. It is important for a good manager to be attentive in what is happening around him or her. This shows the staff that upper management does care for their employees.
Having a human resource manager is vital to a hotel. They are essentially the liaison between upper management and the staff. They are the ones that can help run operations smoothly and professionally. If the manager has a happy staff, they will automatically welcome and be friendly to the guests.
Author: PetarsonThis author has published 16 articles so far. More info about the author is coming soon.